FAQ

What types of products does Setoc offer?

Setoc specializes in high-quality automotive lifts and material handling solutions. Our product range includes heavy-duty clear floor lifts and electric pallet jacks, designed to enhance efficiency and maximize workspace versatility for both residential and commercial applications.

What is the return policy for products purchased from Setoc?

Setoc has a 30-day return policy. Customers have 30 days from the date of receipt to request a return. To be eligible, items must be in their original condition, unworn or unused, with tags, and in the original packaging, accompanied by a receipt or proof of purchase.

How do I initiate a return or exchange?

To initiate a return or exchange, customers should contact Setoc via email at contact@setoc.shop or call us at +17624386587. If the return is accepted, we will provide a return shipping label and instructions on how to send the package back.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, it is essential to inspect the order upon receipt and contact us immediately. We will evaluate the issue and work towards a resolution, which may include a replacement or refund.

How long does shipping take?

Setoc provides Economy Shipping with an estimated delivery time of 3 to 7 business days under normal conditions. Orders are typically processed within 1-3 business days, and shipping is free for all customers.

Are there any restocking fees for returns?

No, Setoc does not charge a restocking fee on returns. Customers can return items without incurring additional costs beyond the shipping charges if applicable.

What should I do if my refund has not been processed?

If you have not received your refund, first check your bank account and contact your credit card company, as processing times may vary. If you still have not received your refund after these steps, please reach out to us for further assistance.

Can I track my order after it has been shipped?

Yes, once your order has been shipped, you will receive tracking information via email. This allows you to monitor the status of your shipment until it arrives at your designated address.